How Garden Play Uses LLMs to Support You Better

At Garden Play, our mission has always been rooted in one thing: helping families create magical moments in their own back gardens. Whether it’s a handcrafted playhouse or a durable swing set, every product we offer is designed with safety, fun, and family in mind.

Now, we’re using a new tool to help support that mission — LLMs, or Large Language Models. But what does that mean for you as a customer? And more importantly, how does it align with our commitment to quality, transparency, and trust?

Let’s break it down.

What Is an LLM and Why Are We Using One?

LLMs are advanced AI tools designed to understand and generate human-like text. You may have already interacted with one on our website — perhaps while asking a question about delivery, safety features, or how to customize your playhouse.

We use an LLM to help provide quick, clear, and helpful answers, especially when our team is offline or during busy periods. It helps us serve families more efficiently while keeping the same high standard of support you expect from us.

It’s Smart — But Not a Replacement for People

Our LLM doesn’t work alone. Every AI-generated response is monitored and reviewed by real humans from our team. If something needs refining, we’re the ones adjusting it — not a robot running wild!

We see this technology as an assistant, not a replacement. It helps us spend more time building great products, answering complex questions, and providing real human care where it matters most.

What About Data Privacy?

We get it — AI can raise questions around privacy. That’s why we want to be completely transparent:

• We do not store any personal customer data through our LLM.
• It’s used strictly to provide information about our products and services.
• No sensitive information is collected, tracked, or retained.

You can feel confident using our AI assistant knowing your privacy is fully respected.

How It Helps You

Here’s what using an LLM means for you:

• Faster answers to common questions — anytime, day or night
• Detailed info on playhouse features, safety standards, delivery options, and more
• Less waiting for simple queries — especially during busy seasons
• Support that’s backed by real people

Tech That Respects Families

We’re proud to be embracing smart technology — not because it’s trendy, but because it helps us serve you better. Our LLM assistant is just one more way we’re working to make your experience easier, smoother, and more enjoyable.

After all, our mission hasn’t changed: to help families across Ireland create safe, joyful spaces to play, grow, and spend time together.

 

Got questions? Try our assistant today, or reach out to our team directly. We’re always here to help.